Frequently Asked Questions
Everything you need to know about bringing Case Study into your home.
What is the typical shipping timeline for furniture orders?
In-stock items ship within 3-5 business days. For larger furniture pieces, our white-glove delivery partners will contact you within 10-14 days to schedule a convenient delivery window.
Do you offer a warranty on your home products?
Yes, all Case Study furniture pieces come with a 2-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
How can I track my order?
Once your order departs our warehouse, you will receive an email with a tracking link. For freight deliveries, you can track your shipment via our carrier's portal using your order number.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are as kind to the planet as they are to your home.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm, allowing you to pay for your purchase over time.